BCM 450 RCC Problem

[pbxnkey]

I have a 450 with a dedicated PC for RCC. Everything has been working fine until 6/9/09. I cannot get the latest data from the BCM. Initial error was "cannot connect to DB". I tried running the verification utility and that worked fine-according to the docs if there was a database corruption that would have fixed it. After trying several things now I get an error "serverbusy". My assumption is rebooting the BCM will clear this but I can't do that until after normal business hours. Has anyone come across this problem?

 

[kungfumstr]

restart sql service on the pc

 

[pbxnkey]

Tried that. In the end I called Nortel and they were working on it after hours. They told me that they restarted the Voicemail service and it started to work. I had previously rebooted the system and thaty should have restarted the service. So either they are lying or restarting the system does not restart the VM service.

 

[Johnthephoneguy]

I really doubt Nortel lied to you. What purpose would it serve them to lie?

The VM service is usually started with a reboot, but like any service sometimes it doesnt and needs to manually started.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[pbxnkey]

Of course they have reason to. We have to pay for support. If the problem is related to the BCM or Nortel software then we don't have to pay. Everyone is out to make money.