BCM 450 Professional Recording issues

[Interconnectech]

Hey everyone,

I recently installed a BCM450 at a customer site. The original plan was to have external calls be automatically recorded, and then sent to a particular email address for safekeeping in case they needed to refer back to the call for whatever reason.

The SMTP email server is configured correctly it appears, and I type in the rules for the DN the way I want them to be. The sets do not record automatically, and even when I record the calls manually, they are not forwarded on to the predetermined email destination. Has anyone had experience in this?

Thanks.

 

[seryozha]

I have not had experience with it but here is a quote from another thread regarding this.

http://www.tek-tips.com/viewthread.cfm?qid=1578603

Stacyjo5 (TechnicalUser)
19 Jan 10 15:20
Algo has still not released the app.

However, I have the Professional Call recording set up on a 450 in a Call Center environment and we are currently emailing the recordings to a "storage" box. This is NOT a good solution - we are forced to disable it during peak times because it destroys the processor, the BCM can't keep up and you immediately get degraded call quality.
Even with the App - Nortel has said this is not a good solution for a Call Center and if the calls are too long or the system is too busy the BCM will stop recording calls and spit out an error.
This is a great solution if you are only interested in recording a handful of extensions with average traffic, but anything more and it is just not adequate.

I hope this helps point you in the correct direction.