BCM 450 Message Forwarding Deactivated - Error 44010

[EvanSteamWhistle]

Hello,

We have been experiencing an issue with our message forwarding randomly deactivating for some users. These users receive a message notifying them that their message notification has been deactivated in their email inbox. At this time, I can log in to the Mailbox Manager for the affected user and re-enable the Message Forwarding option. I am also met with an error upon logging in to the users mailbox informing that the Message Forwarding has been deactivated. In addition to this, we are seeing the following error in the BCM Element Manager Alarms section:

Error 44010:

Problem Description: VoiceMail - Message Forwarding - Mailbox 336 - A email messaging error occurred while delivering the message.

Problem Resolution: Message forwarding failed for the specified mailbox. Check the message forwarding configuration to ensure the configuration is valid.

I have checked to ensure that the SMTP settings in the CallPilot Manager are correct. I have also checked the forums for any existing threads but no suggestions seem to resolve our problem.

It is also worth noting that for the majority of the time, Message Forwarding works without issues.

If anyone has any ideas, they would be greatly appreciated.

Thanks,

Evan

 

[curlycord]

This would happen when it tries to send the email/wav but it fails.
The settings are not right in CP manager system properties or the email server has an issue (part time?) is my guess.

Maybe be more specific and post your setup to see if indeed its correct.




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