BCM 450 Contact Centre Setup - Agent phone not ringing

[deltamc2000]

Hi All forum memebers,

I hope someone can give me a shove in the right direction here!

We have a bcm 450 and around 30 phones. We have hunt group extensions in place for different teams. I have been asked to setup contact centre to replace the hunt groups, for reporting stats.

Very simple setup, no auto attendent etc, all in bound calls ring every phone, anyone answers and uses an extension to put it through to that tesm. I have gone through the setup, created a myself as an agent, created a test skill set, initalsied the skill set, configured a line for contact centre. Logged in with my phone (i can see im logged in). I have setup a test day routing to send it to the CDN number for the skillset mailbox. Mailbox is active.

The problem I am having is that whenh I ring the CDN number, contact centre never answers and my phone (logged in as the agent) does not ring. Im sure I have missed something here.

Can anyone give me any pointers for diagnostics or why contact centre is not or my agent phone is not ringing? I am happy to upload config or any requests.

Many thanks in advance

Paul

 

[Firebird Scrambler]

Hello Paul

You need to go into the Call Pilot setup and configure the line or target line to be answered by the contact centre after around 2 rings.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[snowman50]

Please note you can't just ring the cDNA number directly.

It won't answer,

It needs to be called from a target line pointed to the skillset.

Oh yes have you enabled the skillset.

You may have created it all but not enabled