BCM 450 change DN

[stevomorrison]

Can anyone tell me if there is a differene between Change DN and just clicking on the extension in element manager and changing the extension number manually.
I have a BCM 450 and I had multiple user move when I enabled Set Relocation. When Set relocation was enabled someone later came along and just changed the DN by double clicking the extension and puting the new extension in. Basically two extensions were swapped using this method.
Now, when you check with Feature *0 the extensions are as we want them but when you call through the auto attendant they do not route correctly. If you call internally it seems to ring the extension but not through the auto attendant. The Call pilot seems to be sending the calls to the incorrect voicemails (it is like the two that swapped are still going to the old voicemail)I deleted both voicemail boxes and re-added one but it still does not work correctly.
I havent restarted the system yet as thre is not much room for downtime. This may fix it but is there anything else where the extensions could still be confused in the call pilot?
any suggestions would be greatly appreciated.

 

[atcom]

There should be no difference between an actual "Change DN" and just making the change under active dn's. It might be worth changing it back then using set relocation to see if that clears the apparent corruption.

-----------------------------------
Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[stevomorrison]

That fixed one issue. The telephone rang at the correct extension but the voicemail still wouldnt pickup without putting the alternate extension of the other phone. A reset fixed the issue luckily.