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BCM 450 Call Center Stops Processing Calls.

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uniquename4me

Technical User
Oct 31, 2013
184
CA
I have a site that initially used to be a BCM50 which even after 2 hard drive replacements, continued to lock up requiring a reboot. On suggestion by someone that perhaps the traffic was too much for a 50, we changed it to a 450. It has all the latest patches and we continue to experience problems requiring a reboot. None of the application resource mininums/maximums have been modified as of yet.

These are some of the errors showing up in the log:

Mgs: Shutting down due to MPS communication failure.- Recoverable software
error,. No action required.

Service Manager- IP Terminal Service (UTPS) has been stopped either due to
user action or because Service Manager has stopped this service due to a
dependency on another service that has been stopped. This will affect
service on all IP terminals on the system.

Service Manager- Media Path Server (mps) has stopped unexpectedly. This will
affect all IP Telephony. Service Manager is attempting to restart the
service.

Service Manager- Media Gateway Server (mgs) has stopped unexpectedly. This
will affect all IP Telephony. Service Manager is attempting to restart the
service.

I noticed that Media Gateways under Active Telephony Devices would sometimes show "100% 2of2" and decided to increase the minimums per someone else's suggestion. As the reboot has still not been done, I know this change has not been implemented, but I've started to see the status as "100% 3of3", "66% 2of3", and yet it still returns back to the original "100% 2of2 at times.

I don't know if it's this or another setting I should be focusing on. I did think that perhaps the VoiceMail resource minimum reserved should be increased although this doesn't seem to reflect in the single (1) resource allocated to the Call Center which is really where the traffic is heavy. Voicemail is minimally used. 1 or 2 mboxes.

Any ideas or direction would be appreciated.

Thanks!



 
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