BCM 450: Call Center Routing

[halflife78]

Question on call center routing. Currently have a system that sends call to our helpdesk during the day from 7am to 6pm, then after 6pm it sends calls to our after hours number. We want to configure the system to also send calls to the after hours number every Tuesday from 2pm to 3pm due to an internal meeting, can this be done? Having it done in routing would be fine, not sure if you can actually setup a custom number to dial into and input a code to re-route when you want and then turn off, that would work also.

Thanks for any input.

 

[Crowtalks]

I believe you could go in and set Thursday 2-3 as the afternoon time, 3-6 as evening, and after 6 as non-business. Then I would set the Thursday afternoon CCR Tree (2-3) to a tree that points to the after hours number, set the Thursday Evening CCR Tree (3-6) to your help desk, then the Thursday Non-Business CCR Tree back to the after hours number...should work...

Jim

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

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