BCM 450 5.0 re-booting

[JetKC]

I have a school on a 450 R5 running PRI and the LEC has issues with circuit staying up. It seems the startup sequence on 450 continues to reboot over and over. We have tried multiple options and resets. I recommended upgrading to R6 but don't any corrupt file transfers on new drive. Any other solutions? Thanks!

 

[snowman50]

Change out the power unit.

Common problem

 

[SupportDude]

Check your clocking on the PRI too.
You should be set for Primary External.
I've seen to many errors cause reboots ... but I think Snowman50 has the most likely solution.

-SD-

http://www.mysupportguy.net

 

[JetKC]

Thanks guys ,I did check errors and clocking was changed per carrier. I have recommended replace power supply. Did ITAS have a bulletin on R5 relating to start up errors?

 

[Firebird Scrambler]

Avaya did release a bulletin about the 450 with reboot problems.

Doc ID: SOLN150445
Version: 2.0
Status: Published
Published date: 30 Sep 2011
Updated: 06 May 2012
Author:
Richard Licata

Details
BCM-450 Release 1 Hardware

There seems to have been a string of bad power supplies in the BCM 450 R1 build.
Problem Clarification

User observed an outage in respect to BCM services. LAN, WAN, IP terminals, Call Pilot, Call Center and any other service requiring Media Resources.
Cause

The boot process can be observed via DB9 comm port. Early in the boot process the BCM tries to fix inode errors on the hard drive. Then continues on to load services. Then starts to boot process again with the same Hard Drive errors. This would indicate a faulty HD or image but, the enabling service process seems to enable other hardware components therefore increasing the load on the power supply causing the boot loop.
Solution

Replaced Power Supply

Nortel BCM 200/400/450 Universal Power Supply FRU. Includes packaging, Part Number NTAB3423E5.

Power supply specifications:

Standard power supply Redundant power supply

(field install only)

Auto-sensing Auto- sensing

300 Watts 350 Watts

90/264 VAC 90/264 VAC

6.0 A/3.0 A 7.0 A/3.5 A

60/50 Hz 60/50 Hz

Legacy ID
KB01105415

 

[Firebird Scrambler]

Just found this one, but it's for release 6.0

Doc ID: SOLN161292
Version: 4.0
Status: Published
Published date: 07 Feb 2012
Updated: 27 Nov 2012
Author:
STEPHEN EDGE

Details

BCM450 R6

No alarms in Element Manager alarm panel

System recovers without human intervention
Problem Clarification

System spontaneously rebooted.
Cause

Software / Firmware issue.
Solution

Apply the following patches:

BCM450.R600.SU.System-015 - This contains the latest Kernel patch

BCM450.R600.FPGA-78 - Please read the release notes "CAUTION" section carefully for this patch.
Legacy ID
KB01126126

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Firebird Scrambler]

Actually, I think you might need to apply this patch below for release 5 and 6?.

Doc ID: SOLN209464
Version: 4.0
Status: Published
Published date: 31 Aug 2012
Updated: 25 Feb 2013
Author:
Marcel Comeau

Details

BCM 450 R600 has rebooted on it's own. Root Cause Analysis.
Problem Clarification

Logs Determine that the BCM reboot was caused by Hardware watchdog and/or External Soft Reset.

This issue has been addressed with 2 patches, depending on the Release of the BCM.
Cause

Indicates FPGA register corruption.
Solution

Software Update Name: BCM450.R500.FPGA-116
or
Software Update Name: BCM450.R600.FPGA-78

Installation Recommendations:
This update should be applied to BCM450 Release 5.0 or 6.0 installations which is
going for an external soft reset or Hardware Watchdog reset.

CAUTION:
Installing new FPGA firmware on a BCM is comparable to upgrading the
BIOS on a Windows PC. When this patch is applied the BCM should not be
interrupted or power cycled. If disturbed the FPGA may get corrupted and
the BCM may render non-recoverable.

It is strongly recommended that one connect the BCM 450 system to a UPS power
backup to ensure that there are no power interruptions during the upgrade
process.

There must be no call activity during patch installation.

It is advisable to have a standby BCM in case the system would fail for
unforeseen reasons.

The power LEDs may change from solid green to blinking yellow under high SPI
stress. This is an expected behavior and does not have any operational
impacts.

It is advisable to apply the latest kernel patch before applying this patch.

During the fpga installation both power and status LEDS will be turned off.
This is normal operation when installing an fpga patch.

The BCM will reboot if the patch installs successfully. If for some unforeseen
reason the patch fails to install the BCM will NOT reboot. if the patch
fails to install DO NOT REBOOT THE BCM. Contact Avaya support for assistance.

It is possible that the Element Manager(EM) might hang during this installation.
If this scenario is experienced, please kill the EM using task manager and re-open the EM. If BCM is getting connected after 7 minutes from the time of applying the patch, collect the logs from BCM and send it Avaya for investigation. Please note if the EM get connected without any error message then the patch is applied successfully.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[JetKC]

Thanks, since its a 450 R5 should I just upgrade software patches and skip power supply or recommended changing both?

 

[Firebird Scrambler]

I'd try the patching first if the system stays up long enough to install them.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[JetKC]

Thanks, I loaded both SU and FPGA patches first with no problems , but still had startup issues upon reboot so I changed power supply with an old 400. Fixed problem immediately. Startup is back to 4-5 minutes! Thanks again!