BCM 400 volume

[vztech]

User complaining when listening to their messages remotely volume is to low.
anyone have any issues with this?

It's only dialtone-VZ

 

[biv343]

Any complaints about low volume when calling out from the system?

Check levels on the analog trunks - try changing the loss package on the trunks to Long CO.

If you can get the telco to listen to you, you can try to see if they'll boost the signal level on the trunks.

 

[vztech]

Thanks
no complaints yet on out going only dialing into Vmail from the outside.

It's only dialtone-VZ

 

[vztech]

Sorry not enough info for ya

they are DID coppers
no option for Loss Package
only on their Loop outgoing lines I have that option

Trunk Type: DID
Line Type: Public
Link at CO: N
Signaling: wink
ANI: N

It's only dialtone-VZ

 

[biv343]

Ah. That would make a difference. I'm assuming it's a Norstar DID card with a FEM in the BCM, or did you get your hands on BCM 4.0 with one of the new analog DID cards?

No complaints about DID calls direct to phones?

If you have one of the outbound COT trunks routed to VM and they call it, do they notice a difference?

I'm still thinking it might be a signal level on the trunks, but I've only had one customer with analog DID on a BCM. If all else fails and you have a spare DID card handy, it might be worthwhile to swap it just for kicks.

 

[vztech]

Your correct 2- Norstar DID cards and I made an outbound COT answer in the CP and you can clearly hear the volume difference.

So yes it must be the DID card but I have 2 in the system and both cards same issue so what are the chances

or the lovely DID COT sig levels as you suggested

I'm thinking the latter ( not a big fan of DID COT's

I'm going to put a call into the CO .

Thanks

It's only dialtone-VZ