BCM 400 VERSION

[morenot]

Hi:
We have a customer with BCM400 rel 4????
they have problem to access with EM, probably fail HD
With Monitor on BCM info TAB, show version: i40.02.101.26
I never seen this type of version.

Do I can see the version inside logs files?

I need know the version, for image the HD without loss telephony programmig

Thanks in advance..

JLMT//

 

[Dasheen]

If u have a BCM 400 and r using EM then it's Rls 4. Rls 5 & 6 requires a h/w change which converts the 400 to a 450. 3.x systems use unified mgr.

 

[pkellow]

Can you even ping the IP address of the BCM?
Can you access

http://xx.xx.xx.xx

i.e. the IP address of the BCM? If you can, then you'll be able to pull the logs, if you don't already have them. use winrar to extract systeminformation.tar.gz. You'll be able to locate file similar to software history, which will include the version (sorry I dont have 4.0 logs to hand).
If you can do neither, then I agree it's probably a HDD problem. If you can do both, then might be an RPM database corruption on the BCM - search

http://www.nortel.com

knowledge base for further details. Nortel released a patch to strengthen/avoid RPM problems, so if you did not have the patch applied, you might just have the RPM problem...it depends on the error you receive. Also try a different version of BEM, and ensure it's not just a cartridge problem.

 

[morenot]

thanks pkellow
I had already found the file..
this is the path: systemInformation.tar.gz\.\var\nn\mfgonly
I was interested to know what software version it has to load the correct image version without loss telephony programming.

Saludos..

JLMT//

 

[morenot]

this is the log´s information:

Nortel BCM 4.0 Manufacturing Parc File

Date of Manufacture: 20070524
PEC Number: NT7B10AAFRE5
CPC Number: N0113212
Serial Number: XXXXXXXXXXXX
System ID Number: XXXXXXXXXXXX
Hardware Profile: BCM 400
Release Level: 02
Revision Level: 0000
Load Build Number: 40B201
MSC Card FW Version: 30DrC01
MSC MFG Load Retries: N/A
BIOS Version: 2.03.50
PLD Version: 82-2609-01
Mother Board Type: SH815R
Mother Board Serial: 50209267
DIMM Memory Type: Qty1=E6432U39A3133E
Hardfile Type: Seagate ST3802110A (Clipped to 39876480 LBA)
RAID Installed: N/A
Standard / Redundant: Standard
Modem Installed: V92
MFG Test S/W Rev: 03.2,05.8,02.4
MFG Test Station: 7

Is it possible to image with build:4.02.03a?

 

[pkellow]

Here's the info from a regular 4.0:

Manufacturing Information for BCM Rls ID 4.0 Build 2.03a:

DS30STAR.log
PEC:
Quattro ExecHwids 02 04 FF 04 FF
Duplo ExecHwids 02 04 FF FF FF

KSU Load:
ETQ: 30DrC01
E1: 30DsC01
E1 Global: 30DtC01

Version:
RLS ID: BCM Rls ID 4.0 Build 2.03a;
Version: 1
Load Build Number: 40B203a

Partition Sizes
7.81348 primary Linux
15.6885 primary FAT16
70.5977 primary Linux
18904.6 extended W95
1545.28 logical Linux
517.688 logical Linux
854.991 logical Linux
7420.62 logical Linux
8565.88 logical Linux

Did you consider rpm db problem as per previous comment?
I don't know for sure, however as there are limited 4.0 images available, I'd say you probably don't have a choice to restore 4.0 bit tool or raise a case with avaya for further advice.

 

[morenot]

There is DB corruption, because I can´t access by EM
I can ping and I can access with Monitor and via Browser to see BCM applications and documents.
The questions are:
Can I load imagen 4.02.03a to this BCM 4.0 with build 2.01?
is not there hardware problems?

Saludos..

JLMT//