Hi, I have a Call Pilot on a BCM v4. At present the set up is as follows.
Main number calls the switchboard (extn 800)
Between 8am-1pm and 2pm-5pm if call is not answered after 4 rings it goes to auto attendant and caller receives message to say that operator is busy please hold the line.
Between 1pm-2pm callers receive a message offering options to various depts eg press 1 for sales, 2 for service etc.
The issue i have is that the operator has 15min morning and afternoon breaks. During these breaks I have to manually change the settings so that the 'lunch' message is played.
Bearing in mind that the operator does not have her breaks at exactly the same time every day this is becoming a bit much. Could I set up her phone so that she can press a button so that when she has her break it sets it to lunch message. I did suggest that they had the 'lunch option set all day but they were not keen on this. Any suggestion would be greatfully received.
Many Thanks
Main number calls the switchboard (extn 800)
Between 8am-1pm and 2pm-5pm if call is not answered after 4 rings it goes to auto attendant and caller receives message to say that operator is busy please hold the line.
Between 1pm-2pm callers receive a message offering options to various depts eg press 1 for sales, 2 for service etc.
The issue i have is that the operator has 15min morning and afternoon breaks. During these breaks I have to manually change the settings so that the 'lunch' message is played.
Bearing in mind that the operator does not have her breaks at exactly the same time every day this is becoming a bit much. Could I set up her phone so that she can press a button so that when she has her break it sets it to lunch message. I did suggest that they had the 'lunch option set all day but they were not keen on this. Any suggestion would be greatfully received.
Many Thanks