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BCM 400 - setting up priority

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uncleb23

uncleb23

Technical User
Jan 26, 2009
3
I have bcm 400 and within my skill set I have all CSR's at the same priority however when a call comes in it does not going to the CSR that has been available the longest. Does anyone have any idea how to set this?

thanks!!
 
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You would probably get quicker answers by posting this ? in the BCM forum...

War Eagle!!
 
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