BCM 400 Prime Set Issue

[barkster]

So our receptionist phone used to be and IP phone at extension 3400 which was on an IP port and had the lines assigned to it which was actually 3611 extension. We where having issues with the phone so we decided to move it back to the port 201 which was first port the sets and was the original 3400 dn. But ever since then we have had issues, no matter what it still thinks that 3611 is prime set and it moves all the lines to 3611 dn and assign pub and priv oli to 3400, so now when someone zero's out from voicemail it says operator not available. And 3400 dn is assigned priv & pub oli of 3611 and it is on port 326 instead of 201. No matter what we do if I remove it all and change it the way it needs to be it reverts back. We have searched everywhere trying to find somewhere that it is thinking that 3611 is prime set? I want to say when we initially connected the ip phone and configured it for prime set it asked us something about that on phone and now it is stuck thinking that 3611 is prime set. We have changed it on all line assignments and it just reverts back. Any help would be appreciated on trying to fix this. Thanks

 

[Firebird Scrambler]

If you are using a mixture of IP and wired digital sets, then check that the extension set relocation isn't on.

I would log into the BCM and look against all DN's to see what is programmed and then to go to the active sets. It's just a case of changing the line assignments.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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