BCM 400 password issue...

[cobberd]

OK, so I have a customer who for some reason cannot log into their BCM 400. The software is 3.7. Is there a way to reset the ee_admin password back to default? At this point I've been told that I have to replace the hard drive. This isn't really an acceptable solution. Any help is appreciated.

 

[cook1082]

There still should be the superv one with Please CM!

 

[pbxnkey]

If both supervisor and ee_admin passwords are not working. Then you are correct, the HD needs to be changed. Back up system, backing up only telephony and Voicemail.
I had the same problem and Nortel told me there is no back door password until 4.0

 

[biv343]

How can you do a backup if the passwords aren't working? First thing BRU does is prompt for a username and password.

Moral of the story - build a backdoor account in every BCM you've got.

 

[cook1082]

There is also the Supervisor PCM!