Hello,
I'm hoping someone can give me some leads on how to resolve this issue:
We currently have BCM 400 (Primary phone system, ver 3.7) and OCS 2007 and utilizing VOIP (so far deployed on 20 users) . we're using AudioCodes as the gateway between the 2 systems.
Since we deployed OCS mid last year, we could not Pass the call display information to OCS phones from the BCM to Audiocodes. inbound/outbound calls work fine.
Today, we decided to give it another try (new year and all that!). we've changed the protocol type between BCM/Audiocodes from T1 to PRI. The good news is we were able to pass through call display, inbound call worked, however, outbound call did not work (except internal calls!) ... so we ran a syslog monitoring on the Audiocodes and found out that audiocodes passes 9 digits (9-xxx-xxxx) to BCM, however, the BCM is only taking the first 4 digits!!
We've tried changing different settings, but no luck!!! so we went back to the original setting with no call display.
I've spoken to colleagues who have experience in BCM, and they recommended that I upgrade to 4.0. I definitely would invest the $$ for the upgrade if I can be assured call display will work, but no one would confirm with me yet.
I appreciate if someone can share with me some information if they had a similar issue or someone knowledgeable with BCM configuration to get the call display working.
Thanks a lot!
I'm hoping someone can give me some leads on how to resolve this issue:
We currently have BCM 400 (Primary phone system, ver 3.7) and OCS 2007 and utilizing VOIP (so far deployed on 20 users) . we're using AudioCodes as the gateway between the 2 systems.
Since we deployed OCS mid last year, we could not Pass the call display information to OCS phones from the BCM to Audiocodes. inbound/outbound calls work fine.
Today, we decided to give it another try (new year and all that!). we've changed the protocol type between BCM/Audiocodes from T1 to PRI. The good news is we were able to pass through call display, inbound call worked, however, outbound call did not work (except internal calls!) ... so we ran a syslog monitoring on the Audiocodes and found out that audiocodes passes 9 digits (9-xxx-xxxx) to BCM, however, the BCM is only taking the first 4 digits!!
We've tried changing different settings, but no luck!!! so we went back to the original setting with no call display.
I've spoken to colleagues who have experience in BCM, and they recommended that I upgrade to 4.0. I definitely would invest the $$ for the upgrade if I can be assured call display will work, but no one would confirm with me yet.
I appreciate if someone can share with me some information if they had a similar issue or someone knowledgeable with BCM configuration to get the call display working.
Thanks a lot!
