BCM 400 M7324 Button - Target Appearances Gone

[SNSSMIS]

Does anyone know if Nortel has a fix for the M series appearance problem yet? Any work arounds?
It only is causing a problem with 24 button phones.

 

[countrytime]

They probably won't issue a fix for it as the T7316 phones are the supported sets to replace the M7324 sets. You can add T24 KIM modules to the T7316 phones for your line appearances but you'll need to configure them as CAPs.

 

[MrPederman]

Nortel is investigating an issue related to lack of display of M7324 line appearances on BCM4.0. For the time being, patch BCM.R400.122-CORE and Patch BCM.R400.136-VISTA (where BCM.R400.122-CORE is a pre-requisite) have been removed from Nortel.com. They will be reinstated with new patch designations once this issue is addressed.


Fix content will be made available in an up-issue Core patch and dependencies/pre-requisites will be updated in the affected patch release notes.



Analysis:


ISSUE: Applying BCM.R400.122-CORE patch causes M7324 Digital sets to cease displaying LCD Alerting and Usage indicators for a configured "Appear only" or "Appear & Ring" line. This is a concern for central answering positions who commonly use the M7324 set.

Release: BCM 4.0

 

[SNSSMIS]

Thank you for the clarification. I hope that the ISSUE is corrected soon.
Can we go back to the old core patch? IF so, i will ask the Vendor if they will do that.

 

[SNSSMIS]

Nortel has released a patch to fix this problem. We loaded it and it worked.