BCM 400 Hunt Groups foward if busy

[SuZu01]

Hi everyone,

It's my first post in this particular forum related to BCM systems.

I've tryed to make a hunt groups and I do need that the call be fowarded back to my receptionist if it doesn't reach anyone in the Group of 2 DNs .

People are calling from external then press 1 for sales, then there's 2 options, if they press 2 its calling the actual hunt group, but if the 2 DN aren't answering the call, the system come back saying that the person you are trying to reach is not available and then the Menu is started again. Why it doesn't foward to the receptionist ? I did set the FWD IF BUSY to Overflow and the overflow is the receptionist DN.

Thank you for your help,

Max

 

[DigitelD]

Check your Transfer Callback timer.

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[acewarlock]

It's not going to "FWD IF BUSY to Overflow" if the phone isn't busy.




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[DBrewsky]

Remember, the "if busy" in a hunt group is if all assigned users are on the particular hunt group call, on DND or a combination of both, will the call forward to the overflow. If the call is ringing XX seconds (based upon the hunt group overflow) then returning to the CCR options, insure the transfer callback timer is set greater than the timer for the overflow, or turned off all together..


DBrew