BCM 400 General mailbox setup

[Westbrook]

I thought i had this working a few months ago but find out it no longer is working...

I have 4 customer service employees, all with target line 241. Their unanswered calls go to 6819 (voicemail) after 6 unanswered rings. I would like unanswered calls after 4 rings to hit the general mailbox.

To do this I setup a new extension 6690, we do not use Auto Attendant. Here is the details:

- I called from my cell phone to our toll-free #
- Target line 241 is assigned public received # which is tied to TollFree #
- Extensions 6663, 6664, 6665, 6622 has line 241 appearance & ring
- Extension 6690 has line 241 appearance only
- Extension 6690 is set to forward unanswered calls to 6819 after 4 rings
- VMSG is set to "N" for line 241 on all extensions
- General mailbox is assigned extension 6690
- Extension 6690 has an answer DN 6811 (somehow this calls "0")

The problem: voicemail from extension 6664 is picked up when calls to 800-334-3666 go unanswered after 6 rings.

Any ideas how to get general mailbox to answer toll-free calls after 4 rings?

 

[CTCINY]

Offset the fwd no answer. Make 6690 fwd no answer after 4 rings and the others after 6.

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[cook1082]

Why not use a hunt group for this line and assign the sets to it and over flow to 6690. Make sure you bump up the transfer callback high.

 

[Westbrook]

I have verified the 4 extensions are set to forward after 6 unanswered rings and ext. 6690 is set to forward after 4 unanswered rings.

Also, to my understanding a Hunt group will hunt across each extension, I want incoming calls to ring on ALL extensions simultaneously, is this how a hunt group would work?

 

[curlycord]

Is mailbox 1000 set to Ext: 6090?

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[curlycord]

I meant 6690


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Westbrook]

Yes, it is.