BCM 400 forwards to BCM 50 Across WAN, but call FWD of remote DN will not work

[Frankenherder]

Hello, we have a BCM 400 and a BCM 50 appx 4KM away and linked with a wireless bridge. We can dial the other extensions and trasfer across fine. Let's call the BCM 400 site A and BCM 50 Site B. Site B has 3 IP extensions that are Active and forwarding to 800 numbers of our remote locations. People from Site A would get a call for a remote terminal, and transfer the call to the extension at site B, that would then forward it to the 800 number. Now, when a call is transfered from A to B, reception at B rings.

Any ideas on how to resolve and why this happened over night?

Thanks
Matt

 

[Frankenherder]

More info. 2 weeks ago I was in the Call Pilot Manager working with someone to redo our prompts. While I was waiting I was looking around. I wonder if I disabled something by accident. Is there any security setting in Call Pilot that would put another site's transfer to switchboard instead of allowing the system to dial the number set to forward to?
I know there is security to prevent dialing out as people hack systems and call over seas and pass out the number. Any tips would be appreciated.
Thanks
Matt

 

[norstarboy125]

Are you saying that this set up worked prior to you looking around in the Callpilot?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Frankenherder]

Yes, I am assuming so because Dispatch was transfering the calls for over a year and I just starting getting complaints now.
I would restore the config (we do weekly to USB) but we just recorded all new prompts and that would be lost.

Matt

 

[norstarboy125]

Do you have centralized v-mail set-up between these systems? If so were you messing around in the networking section of the CP?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Frankenherder]

No centralised VM. Each location is seperate. One is 5XXX the other is 6XXX. Right now the 5XXX cannot transfer the inbound call to the 6XXX that would then forward out of the 6XXX system. If you call the 6XXX directly from a land line and get the AA, the 6XXX extension will forward. There must be an outbound transfer setting from the AA I am missing. The outbound transfer from the Mailbox for message notification works fine.

Matt

 

[Frankenherder]

Anyone?

I seem to be able to call a forwarded extension from one location, but I cannot call it from the other, it just rings reception. The control phone.

Matt

 

[Frankenherder]

The plot thickens, if the redirect number is not a toll free number, the forward will work, if it is an 800 number, it will fail.

Matt