BCM 400 Contact Center Help 2

[jlary]

Hi,
I am working with a BCM 400 4.0 that has contact center.
My question is, I need to setup another skillset and the customers wants it to have an option for ex. "this group pres 1 and for this group 2". This needs to happen from the same dial in number. I set up a main greeting and CCR tree to the DN's associated with the 2 skillets, but upon entering the selection you want "1 or 2" it only rings and will not go into que, any suggestions.

Thanks
jlary

 

[RYLSFAN]

theres alot to this...

-where does the call ring, "instead of going into que?"
-are there busy agents forcing the call into que or is message/que your first step?
-front ending the skillset with a ccr tree is the proper way to set it up.

Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

 

[SupportDude]

Are the skillsets enabled?

-SD-

http://www.mysupportguy.net

 

[gberger]

Can you reach both skillsets by dialing their DN thru AA?
Is the CCR tree enabled?

 

[jlary]

Thanks for those who replied, I did figure it out.
When you just dial the DN, it just rings, but when I go through the AA is DOES go into que like it should.
I guess my question was a bit premature but once I got back on site and tried it it was fine.
So, again, Thank you

 

[SupportDude]

Yes.
The call must be on an incoming line.
You cannot directly dial a skillset CDN.

-SD-

http://www.mysupportguy.net