I have a bcm 400 with pri & 200 did's. Occasionally calls will go to general delivery. I made 3 calls to did & they all went to dn's mbox; however,the 4th went to gen del. I tried again & this time the 2nd call went to gen del.I then made 10 consecutive calls & they all went to dn's mbox. Any help would be appreciated.
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BCM 400 calls intermittenly go to gen delivery
- Thread starter larry312
- Start date
acewarlock
Technical User
Are you caalling the same number each time or are they different number's? If they are different number's then look to see what is different for each one, we can't guess.
Do they have a phone connected and programmed with target line and Vmail. You have to do some of the work by trying to figure out what is different.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
Do they have a phone connected and programmed with target line and Vmail. You have to do some of the work by trying to figure out what is different.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #6
Sorry guys,I'll try to be more specific:
1.Target lines are set to private,prime set is their dn.
2.Neither intercom line is busy.
3.All mailboxes are enabled & going to correct ext's mbox.
4.This has happened on several ext's.They all have phones connected,with target line assignedas well as vmail.
Is it possible to have one bad vm port?
I will be onsite one day this week & will try using bcm monitor...not sure if that will show which port it is hitting though.
Like I said,it's very random. I called customer & he said it has not happened for 3 days.
1.Target lines are set to private,prime set is their dn.
2.Neither intercom line is busy.
3.All mailboxes are enabled & going to correct ext's mbox.
4.This has happened on several ext's.They all have phones connected,with target line assignedas well as vmail.
Is it possible to have one bad vm port?
I will be onsite one day this week & will try using bcm monitor...not sure if that will show which port it is hitting though.
Like I said,it's very random. I called customer & he said it has not happened for 3 days.
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norstarboy125
Vendor
just a thought but did you check to make sure that none of your pri channels are being answered by the call pilot?
- Thread starter
- #13
Yes that is a good call. only target lines should be getting answered, not physical lines. yuan should have the switch set to descending so you would probably want to start checking them from the last back. the last one will depend on how many PRIs you have installed.
Have you opened a ticket with Nortel yet?
Have you opened a ticket with Nortel yet?
- Thread starter
- #16
I will verify that PRI trunks are set prime = none. Seems like they might be set to cp dn. I am sure they are descending.
I have (1) PRI.
I have not opened a ticket with Nortel yet because I mainly take care of our 911 accounts & I have to be onsite for our tech support to open a Nortel ticket.
The reason for having the 1st DID set to AA is that # is displayed to the public & anyone that *69 or just calls back will be directed to CCR.
I really appreciate everyone's response & am going to contribute to this site.
I have (1) PRI.
I have not opened a ticket with Nortel yet because I mainly take care of our 911 accounts & I have to be onsite for our tech support to open a Nortel ticket.
The reason for having the 1st DID set to AA is that # is displayed to the public & anyone that *69 or just calls back will be directed to CCR.
I really appreciate everyone's response & am going to contribute to this site.
What is the control set of these target lines? Could it be the reception phone? If there is a night mode set at the reception to go to AA, then all lines controled by that phone(221 or 2221 ex..) will follow that mode and be answered by the general delivery mailbox.
- Thread starter
- #18
Control set is 221-receptionist;however they do not use any ringing services.
I verified that target lines are set to prime = none.
Also,cust had their IT dept replace UPS with a larger one causing a re-boot...so,most likely this was a symptom of service interruption.
In the future I will definitely check the alarm log more closely,since there would have been a report there.
I have not been able to re-create the truouble since I started this thread.
Sounds like a wild goose chase.
Thanks for all the advice.
We have tech support with mostly excellent people..but a couple on there don't know any more than I do.
I verified that target lines are set to prime = none.
Also,cust had their IT dept replace UPS with a larger one causing a re-boot...so,most likely this was a symptom of service interruption.
In the future I will definitely check the alarm log more closely,since there would have been a report there.
I have not been able to re-create the truouble since I started this thread.
Sounds like a wild goose chase.
Thanks for all the advice.
We have tech support with mostly excellent people..but a couple on there don't know any more than I do.
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