Hi folks.
We have a Bcm 400 telephone system and we have an 'out if hours' message recorded. All the receptionist does is hit the transfer button and any callers get the pre-recorded message.
Problem is, I need to change the message now. Using the callpilot program on a PC, I've recorded a new message and imported it to overwrite the existing message. I tested it by playing it back on an extension and even on the the main telephone extension and I get the new message but when I press the transfer button to make it live to outside callers and dial the school number using a mobile phone, I get the old message - Not the new one.
Anyone any idea why I'm getting the old message and not the new one.
Many thanks
Declan
We have a Bcm 400 telephone system and we have an 'out if hours' message recorded. All the receptionist does is hit the transfer button and any callers get the pre-recorded message.
Problem is, I need to change the message now. Using the callpilot program on a PC, I've recorded a new message and imported it to overwrite the existing message. I tested it by playing it back on an extension and even on the the main telephone extension and I get the new message but when I press the transfer button to make it live to outside callers and dial the school number using a mobile phone, I get the old message - Not the new one.
Anyone any idea why I'm getting the old message and not the new one.
Many thanks
Declan
