Good Afternoon,
I have a BCM 400 that the management wants to setup with call observation like we have on our Opt81c. I know how to setup the supervisor/agent relationship on ACD phones but I am not aware of a similar way to setup the BCM 400. They want the supervisors to be able to monitor calls without the agent being aware. If there is a way to do this on the BCM wihtout purchasing equipment or software it would be much appreciated if someone could explain it to me. Thanks in advance.
I have a BCM 400 that the management wants to setup with call observation like we have on our Opt81c. I know how to setup the supervisor/agent relationship on ACD phones but I am not aware of a similar way to setup the BCM 400. They want the supervisors to be able to monitor calls without the agent being aware. If there is a way to do this on the BCM wihtout purchasing equipment or software it would be much appreciated if someone could explain it to me. Thanks in advance.
