BCM 400 Call Center

[stevomorrison]

I have a BCM with Proffesional Call center with 50 skillsets assigned. I have recently upgraded from 3.7 to 4.0. They currntely have 3 skillsets and I added a fourth. The problem i am having is the 4th does not show up in RCC. Is there a certain way you have to refresh the skillsets.

 

[Supportvzla]

you need active the skillset in call pilot

 

[gberger]

When adding a skillset you need to assign it to the user you use to connect to the RCC (ex:admin) otherwise it will not show up in RCC. By experience you need to receive at least one call in that new skillset to populate in the RCC.

 

[stevomorrison]

The issue ended up being that we coudn't add the skillset from a regular user with admin rights. We had to login with the admin account. We had to get the password through a text editor. When we were able to login with the admin account the skillset was there.