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BCM 400 Call Center Reporting No Reports

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impala

impala

Vendor
Jan 26, 2009
99
US
We have a BCM 400 Rls 4.0 and the reports do not show since two weeks ago. We can see real time reporting but when we try to pull reports on calls it is all zeros. The maintenance shows it is connected and the system shows call data but no reports.
 
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Reboot and reconnect using the Contact Center Connection page?
 
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I did the reboot and tried connecting using the RCC page but it is the same problem.
 
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I would check what version of Net Framworks the system is using. ( this can effect reporting

Turn off automatic updates.

Install the latest Patchs

It's only dialtone-VZ
 
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