BCM 400 Call Center Issue 2

[CTCINY]

I have a trouble with a BCM 400 Professional Contact Center. I have 4 skillsets that are all enabled and working with CDN's from 3500-3503, I tried to make the 5th CDN 3504 but I got a message that it was not a valid CDN. So I tried 3499 and that worked fine. When I went to enable the Skillset, i got the following message:

"Control DN 3499 is conflicting with physical DN's, please un-plug DN or reconfigure"

I checked and 3499 is not an active DN though it is assigned a port on the DSM. So I tried another one not assigned to any ports and got an invaild CDN message. I keep getting the same 2 messages and I have tried about 50 different DN's. Can anyone point me in the right direction to how to solve this issue.

FYI, the keycodes, skillsets and agents were all created at the same time. Thanks in advance

 

[Deweyhumbolt]

That is not good, if uncorrected can cause Call Center to go DOWN, until reboot. Not well-liked at Call Centers.
Definitely do not want a DN on a DSM, where it could be accidently used by a set. The CDN can be almost any #, althiough for admin, it's cleaner to have them sequentially.

Try 1 number more than the last possible according to your hardware, depending on whether they will ever expand or not, that might not be smart. But as a test, it couldn't hurt.

 

[cook1082]

I do believe it needs to be an inactive b1 number.

 

[CTCINY]

Like I said I have tried DN's that were both active and inactive B1 numbers. I have tried numbers that were 1 before and 1 after the DN range on the BCM. Could it be simply a reboot is necessary?

 

[Deweyhumbolt]

Yes, very possible.

 

[biv343]

CDNs should be B1 DN's assigned to an unused potential station port. Look at your inactive DN's on a loop that is configured as a station bus, but doesn't have an active set on it. For example, if bus 5 has a 16 port DSM, you could use the DNs that are on ports 17-32 as CDNs. If bus 4 is unequipped, you can set bus 4 as a station bus, then use those DNs as CDNs. You can renumber the DNs to match your numbering plan.

As Dewey said, CDNs that conflict can cause your call center to do strange things. I've had to out and rebuild CDNs before when they were improperly configured and the queues started doing strange things.

 

[kungfumstr]

update an uassigned ext. in bus1 or bus 8 to 3499

i know the ntps state not to use those buses but try it out.

 

[Deweyhumbolt]

Use bus 1.

 

[CTCINY]

Thanks everyone for the help. I rebooted the system this morning and Call Pilot Manager showed Contact Center as Not Enabled but the keycodes were still active in the BCM. So I rebooted the services and when it came up I was able to enable and configure the skillset.