BCM 400 & vm

[silver987]

I have a customer with a BCM 400 3.6 s/w and 6 port call pilot. I am a Norstar tech but I am fairly new to BCM. I can get in to programing through the phone and through the laptop but I cannot access the vm through the phone, if I do a F983 it says "inactive feature" I don't have any problem with the vm and a laptop. It's just a real pain to get out the laptop to reset a mailbox. I must be doing something wrong.
Any ideas??

Wayne T

 

[56BelAir]

Cannot access voicemail thru phone on RLS 3.7 and older must be upgraded to 4.0 to access thru phone.

 

[Firebird Scrambler]

BCM 3.X software was based on Windows NT and tends to be the cause of many IP problems. I'd try and connect to it via the LAN ports 1 or 2 via the Windows browser to see if you get to the main screen. Otherwise, I would power down the system for 5 minutes and them power it back up to restore the IP connection.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.