Bcm 400 4.0 call pilot fax issue

[Gfyadair]

Get a call yesterday stating that all messages received by the unified messanger (used to receive faxes only) is empty. that all faxes that were in it are gone and that no new ones are being received. Checked all programming see no issues with the call pilot. now we are using one single extension for all their mailboxes any ideas what happened or is happening Help would be greatly appreciated. Thanks.

 

[kungfumstr]

sounds like the user logged into their voicemail via the phone and deleted their messages. And when they reopened and/or clicked on "send/receive" there were no messages to retrieve, since all messages were deleted.

 

[Khosher]

In class of service for that mailbox do you have the auto delete after a given time, enabled ?