BCM 400 3.6 Multiple Skill Set Tiers

[tekman26]

I am having a problem with the use of levels of skillsets. Currently I has a main message play with 2 skillsets below and then the 2 skillsets create into another 2 skillsets each, so the total skillset I created is 7.

It works fine when someone calls in but when the transfer from one to another it gives me about 7 seconds of hold time and 1 second on music. As if the system put the call on hold to transfer. Is there any way to remove this hold time or change those settings.

Any help would be great. NEED HELP!!!!

 

[snowman50]

I not sure if you are referring to call centre skillsets or Custom call routing Tiers.

I assume its CCR tiers.
when an option from the menu is pressed eg. press 1
the the call should go fairly quickly to the location.
The only time you have the long delay is if someone did not press any option then the system waits for about 6- 7 seconds before transfering to the Attendant extn.

you cannot change this delay lenght.

 

[tekman26]

I am referring to Call Centre Skillsets. And right now I have it where the incoming call goes into a skillset then when it transfers it gives me the hold time and music.