Bcm 4.0 call fwd issue

[endlesswinter]

I've got a 4.0 with all copper lines. I set up a route with a det code of 9 to the copper trunks. When call forwarding I press feature 4 then the dest code of 9 a f78 and the number.(I have tried without the pause)

Problem: Caller hears one ring then dial tone then the number.

The real problem: caller dials the number then hears dial tone and hangs up. I have this set up on my system as well as a few other bcm's with no issue. Is there a patch for this or could I be overlooking something?

 

[norstarboy125]

did you allow redirect on the sets that your trying to fwd from...

 

[endlesswinter]

I will have to check. I thought if you do not allow redirest you cant forward externally. I can forward the calls but the caller hears a breif period of dial tone then the call starts ringing on the cell.

 

[norstarboy125]

That's correct if redirect is not allowed the set will not fwd externally. It sounds like you have everything programmed right have you tried to fwd it to a different number or tried the same number from another set?

 

[cook1082]

BCM monitor? Watch the call.

 

[telcodog]

Check the answer supervision on your analog trunks from the telco and in the bcm. Sounds like you're getting cut through as soon as the bcm answers the original call. When that happens, the caller hears exactly what a user on the system would hear if they were making the call.

 

[endlesswinter]

Call looks good thru BCM monitor as it dose connect.

Under preferences: Answer mode is set to manual. Where do I find answer supervision?

 

[telcodog]

This is more likely an issue with your telco. Answer supervision is not always provided by them. It is primarily used for billing purposes. Most telcos don't look for it or provide it but rather just wait a configured amount of time and if the voltage conditions on the line have not changed, assume the call has been answered and cut through the audio path. The usual amount of time is 20 seconds but in your case, it sounds like it is considerably less.

To answer your question though, check under lines>properties, under trunk mode it will say either supervised or usnpr. Make sure it's set to supervised. If it is, then the issue is with the telco.

 

[endlesswinter]

All trunks are supervised. Will check with the telco.

 

[endlesswinter]

I talked to the telco and told them to check the supervision on lines. they made a change to one of the lines and had me test. Still had the dial tone before the transfer. Can someone tell me exactly what I need to instruct the telco to do?

 

[SupportDude]

You don't by chance have second dial tone configured do you?
If you haven't installed the latest patches, put them in before you continue troubleshooting.
I now offer patch download at my site if needed.

-SD-

http://www.mysupportguy.net