BCM 3.7

[Onyx1]

Telephony svcs are up but voicemail is down. Tech replaced BFT & Hard drive and no change. Tech said before changing things out a series of tones could be heard 3 then 1 then 2. I have only heard tones coming from the BCM when doing a s/w upgrade.

What could be the problem?

 

[acewarlock]

Are the Key codes installed?

Under services make sure Vmail is enabled.

 

[Onyx1]

yes. This is an existing BCM that was working normal until the last couple of days. Apparently another tech replaced the HD & BFT & possibly the MSC last year when flaky things started happening. Since then all was ok until recently.

I myself have not been to site. I'm going by info given to me by the tech that went out yesterday.

 

[acewarlock]

Ok, what do you mean by the Vmail is down?

Can you login to programming and add or change box's?

 

[Onyx1]

Down meaning completely down. Tech can't launch unified mgr. MBMs are up. Telephony svcs are up. No HD LED. 6 middle LEDs flashing like they do when the BFT needs replacing. Tones heard on startup. Tech is going to try swapping the MSC.

 

[acewarlock]

MSC won't keep the HD from running, have you tried a Cold reboot?

 

[teleplop]

Even though you allready replaced them, I would try another MSC and BFT. I personally have had more than one or two go bad.

Teleplop

 

[MagnaRGP]

Was th HD replaced with a known clean good one or did someone just yank one out of another BCM.

 

[Onyx1]

Tech will try replacing the MSC tomorrow evening.

Yes the HD was new right out of the box. BFT w/ bad caps was replaced last year w/ a good one. Tried replacing this week w/ a good one. Last thing to try is the MSC.

Will let you know what I found out from the tech next week.

 

[MagnaRGP]

Did the installer of the new HD by chance bother to run a universal profile after installing the drive?

 

[Onyx1]

Yes he tried after I told him but couldn't get into BCM. Just got a call from the tech saying he tried another BFT which stopped the beeping on startup & stopped the flahing centre LEDs but didn't fix the HD issue. He's since replaced the HD and is now doing a restore.

Sounds like there were two hardware failures. The customer will be getting quite the bill (time & materials).
Cha-ching!