BCM 3.5 Call Center problem

[teleplop]

I have a BCM 3.5 wtih Call center. I can't get the Night Greeting to play after hours on the Skillset. It is a target line that just gives ring no answer when in night mode. It works fine during the day routing.

Teleplop

 

[biv343]

Is your service mode set for day/night or 24 hour service?

 

[teleplop]

It is set to auto and the sevice mode programming is 8 to 6 every day.

Teleplop

 

[bluemr2]

Is the call center routing day/night or 24 hours? IE are you using a day routing table and a night routing table in Call Center?

 

[teleplop]

Yes I am using a day routing table and a night routing table.

Teleplop

 

[bluemr2]

Do they need to use both day and night routing? I typically set up just the day, set the call center skillset to be a 24 hour skillset and have 1 of my overflow rules to be no agents logged in goto either the skillset mailbox or an Auto Attendant. That way at night, when the call center is closed, all the agents log off and all skillset calls go to either the skillset mailbox or an Auto Attendant.