BC13 Free Seating

[mack27]

Hi

I have a question we have a MD110 running BC13 which give the option of free seating.
We have one of our Lims in an external phyiscal site linked up with a 2MB circuit, in a disaster recovery scenario.
That if we lost our group switch, would we be able to replicate one of our ACD groups on at this site- as there should be a seperate disk(IPO)on this lim correct?

Thanks

Niall

 

[ceejay55]

You would have to have everything programmed before because once Lims are isolated you can not do any programming.Also you obviously need an ISDN link at this remote site also

 

[mack27]

Yes everything would be already programmed up on the LIM and there is a modem on this site that could be accessed to make any additional programming changes. There is a 2MB ISDN circuit going into the site but question really is, an existing ACD group on main site to be transferred to the DR site when group switch link is down extn number range will be different everything should be the same?

 

[fouesnant]

Hi

There is a backup command that give the possibility to redirect queued calls from ACD to a backup ACD if the GS link is down (ACBGI command). But that is not freeseating. An other limitation is that your ACD group number and your ACD members for backup are located in the same remote LIM.
However, this is depending from where your call is coming : if it comes from the remote site, no problem, but if it comes from the main site, there will not be rerouting of the calls over the public network.

Freeseating give the possibilty to log an extension number to any telephone type. But the freeseating number cannot be part of ACD group or cannot logon on ACD member.

 

[mack27]

Hi Fouesant,

Thanks for the reply on the freeseating and in relation to redirecting queued calls to a backup ACD group. I am working under the assumption that the main site has fallen over GS is down. So certain DDI will be diverted to the remote site with an ACD group set up there.

 

[fouesnant]

Hi

If your main site is down (what ever it is LIM or GS or both) the call will never be rerouted to your remote LIM.
Keep in mind that the call arrive at the main site and if everything is dead, nothing will happend

There are many option to provide security:
you could install a duplicated GS
Duplicate the LIM processor
Request from your operator to reroute some call to the remote site on some extension and so on.
It is depending of the security level you want to reach.

 

[parnum]

you could make your remote lim a standalone lim. you would then be able to set up your incoming number on your standalone maybe 2000 as well as your main site. if main site goes down and provider redirects your calls to standalone site sending 2000 it will call the numbers. this way you can make moves and changes on remote lim while main site is down. you can never make any changes on a gs network if a lim is down.

best parnum

 

[mack27]

Thanks Parnum but this is not really an option as we have some ACD agents set up on this lim as part of an ACD group on the main site, also there is overflow set up from the operators here to this remote lim. Not the most logical set up as this remote lim is supposed to be the DR site as well. Maybe as Fouesant dulipicate the lim processor but if the GS is down it would not make a difference.

 

[parnum]

you can duplicate the gs on remote site but still if the main site is fully down the lims are down so no mac anyway. you can use centralised operator if standalone lim but your acd is a problem still there.