BB - Unset password 1

[LawnBoy]

A user left his handheld at a diner while at lunch, so I locked it with a password. User has now retrieved the handheld, and wants the password taken off. I can't find out how in the manuals, would someone offer a clue to this newbie?

"We must fall back upon the old axiom that when all other contingencies fail, whatever remains, however improbable, must be the truth." - Sherlock Holmes

 

[TweakMYbox]

I assume you have a BES server?

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[LawnBoy]

Yes. v4.2.1.96.

"We must fall back upon the old axiom that when all other contingencies fail, whatever remains, however improbable, must be the truth." - Sherlock Holmes

 

[LawnBoy]

OOps, that's the handhelds. The server is at v4.1.3.18.


"We must fall back upon the old axiom that when all other contingencies fail, whatever remains, however improbable, must be the truth." - Sherlock Holmes

 

[jpaf]

If you don't enforce passwords via IT Policy (bad idea for the exact reason given above; careless users leaving them in public places) you can have him go into the Security options on the device and disable the password.

 

[LawnBoy]

That works, thanks.


"We must fall back upon the old axiom that when all other contingencies fail, whatever remains, however improbable, must be the truth." - Sherlock Holmes