basic mode transfer current call to cell

[whender]

I read the other post, but do not understand the process....I have a customer with a basic ip office with analog trunks. Operator cannot transfer current caller to cell....How do I accomplish this...

tks

wayne the dummy

 

[TouchToneTommy]

You can't - simply a limitation of Basic mode and Analog trunks.

Get what we used to call Centrex, where you can flash, sending the caller to hold at the Central Office and give you a new dial tone on the same line, dial another outside number, and disconnect when it starts ringing or after the party answers. Because you are paying for a feature from the phone company, the caller waiting back at the Central Office is now connected to the 3rd party, and your Centrex line is available for another call

 

[budbyrd]

https://downloads.avaya.com/css/P8/documents/100162528

Section 6.7 Remote call forward. As long as you don't need to choose the cell number on the fly.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[joe2938]

Maybe it's like the partner systems where you have to create an outside auto dial and then forward to it

ACSS IP Office AIPS IP Office

 

[TouchToneTommy]

You are absolutely right, and thank you budbyrd for the link to the manual

Allow an extension to use the Remote Call Forward feature, program the User's cell phone into a personal speed dial, and forward the extension to the speed dial location.

Operator will transfer caller to the User's 2-digit extension number as usual, but the system will foward the call out to the cell phone number (using a 2nd line)

 

[whender]

Thanks everyone, will try today and let you know....Thanks again...

wayne

 

[budbyrd]

I had to look it up... I have done it hundreds of times on Partner systems, but Basic mode is hit or miss if it actually has all the same features. I do know it won't do the ASA feature.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[whender]

Thanks budbyrd and touchtonetommy....the solution worked....I really appreciate the help.....