Basic Mode Mu Law Embedded VM issue

[phonesandcomputers]

I have a client who has an Avaya IP office is basic mode with embedded voicemail. All other mail boxes are working fine except one. When I try to log into that voice mail box via visual voice it just keeps asking for the password. Via 777 it just keeps asking for "please enter your access code" over and over. Does anyone have any idea what could be wrong?

 

[smokinjoe2938]

looking for the voicemail password, go to user/voicemail and see if a voicemail code is defined.

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[Telecomboy]

They have a password set-up....Use Manager and delete it for that user.