Basic Macbook network questions

[SunnyByfleet]

A friend has a new Macbook (OSX 10.4.10) and is trying to hook up to their router via ethernet. The router is a BT Voyager 210 and is ADSL with UK settings (PPPoA etc). It worked when plugged into a Windows machine, and happily pumped out IP addresses in the 192.168.1.n range.

However, my friend cannot connect to the router. I don't know Macs, however I got her to do a PING via the terminal, and it was unable to establish a route to 192.168.1.1

I have looked on various forums and there are a few people with similar problems, and other people saying "Have you tried such and such". Unfortunately, the people with the problems do not know how to do "such and such" and when they ask for guidance none has been forthcoming.

So, I have a few questions:

1. I read somewhere that PPPoE should be disabled. How does she do this?

2. How can I determine what the IP address of the Macbook is? In Windows for instance, I would just type IPCONFIG /ALL. Is there a MAC equivalent?

3. Her config screen seemed to have two choices for IP address; manual or via PPP. Is she looking at the ethernet properties or is she confused? I should perhaps explain I am helping her out via phone so can't even see her Mac. A classic case of the blind leading the blind I know, but there is no other option.

Any help is gratefully received.

Thanks

 

[Foamcow]

To disable PPPoE

1. Go to the Apple Menu and select System Preferences
2. Then click the Network Prefs
3. Double click the interface being used (Airport, ethernet etc)
4. Click the PPPoE 'tab' and ensure 'Connect using PPPoE' is not checked.

To find the IP
Follow steps 1-3 above
Click the TCP/IP 'tab'.
Full IP info is in here as well as the ability to determine how the IP is set (DHCP, manually etc)

<honk>*:O)</honk>

Tyres: Mine's a pint of the black stuff.
Mike: You can't drink a pint of Bovril.

 

[mrn]

To get I.P use

ifconfig -a

The wifi is normally en1
Eth port is normally en0

I would think she'll want to use DHCP, goto system preferences - network - tcpip - in configure IPv4 select dhcp and renew the lease.

Mike

"Whenever I dwell for any length of time on my own shortcomings, they gradually begin to seem mild, harmless, rather engaging little things, not at all like the staring defects in other people's characters."

 

[jmgalvin]

The easiest thing is to go tp system prefs/network. check the Ethernet section and then the Assist Me button. This should walk you through.

Sometimes you have to set the router by going to the local ip address, given in the instructions for the router, via the browser.

Using OSX 10.3.9 on a G4

 

[SunnyByfleet]

Thanks for your suggestions. I will have another go and report back to you.