Basic CTI Question

[GaryC50]

Hi

We have developed an ASP based contact management system that is now generating the campaigns for our outbound call centre.

The call centre is using an IP Office solution and we wish to implement expand our solution such that it can initiate the call without the user manually dialling the number.

Problem is I am not 100% sure where to start (this is a totally new area for us) and our current supplier is also being a tad vague. Can anyone point me in the right direction.

Thanks

 

[1A2toIP]

I would start with the DevConnect site. You can get information on integration aswell as SDKs and sample code.

https://devconnect.avaya.com/