Basic call centre keycode not taken 1

[hemsanda22]

Hi,
I have one BCM 50R3 6.0.2.05.237 & tried to up load internal digital sets, internal analogue sets,expansion port & Basic call Centre key codes.
But basic call centre key code is not taken. I tried both ways modify & upload but others are ok basic call centre is not taken.
Any idea?

Thanks.

 

[curlycord]

Try entering codes manualy in EM or via F9*8


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[cook1082]

There is no basic call center it is Intellegent callcenter and you either buy the skill sets or and the agents.

 

[hemsanda22]

I tried manually but failed. When I open notepad it shows
SystemId:
Sequence: 2
KeyType: 2
# Basic CC SW
204 1
# Exp Port
118 1
# Int Digital Sets
117 12
# Int Analog Sets
116 2
KeyCode:
219631008817426143612372

 

[TLDuk]

Something strange here as cook1082 says on BCM50 R3 it is intelligent call center also on R2 but on R1 in was still Basic and Professional

If indeed your system is a BCM50 R3 then that key code file is invalid

We don't know the circumstances for needing to enter your key codes but I can only guess that one of the flowing has happened

Key code has been generate against the wrong system ID, can be undone by Nortel

You have a key code file prior to the system being upgraded to R3, check KRS against you sys id for the latest sequence

More information might help us help you



If its not broke tweak it..

 

[hemsanda22]

Many thanks for all.

 

[snowman50]

The bassic call centre keycode was used on a BCM 50 rel1.
If you are upgrading from rel1 to rel3 then this key gets deleted and is replaced with ICC keys after the upgrade has completed.

 

[TLDuk]

what was the outcome on this one

If its not broke tweak it..

 

[curlycord]

I think same....was not entered when it used to be rls 1, or it is already installed?


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[hemsanda22]

This BCM 50 came as Rls 3.0, 6.0.2.05.237
If I want to implement small call centre, around 10 agents what keycode should I use?

 

[cook1082]

NTKC0137 BCM50 Intelligent Contact Centre Skillset - 1 Skillset Authorization Code
NTKC0138 BCM50 Intelligent Contact Centre Skillset - 4 Skillset Authorization Code
NTKC0139 BCM50 Intelligent Contact Centre Skillset - 8 Skillset Authorization Code
NTKC0140 BCM50 Intelligent Contact Centre Skillset - 16 Skillset Authorization Code
NTKC0142 BCM50 Reporting for Intelligent Contact Centre Authorization Code
NTKC0143 BCM50 Intelligent Contact Centre Agent - 1 Seat Authorization Code
NTKC0144 BCM50 Intelligent Contact Centre Agent - 4 Seat Authorization Code
NTKC0145 BCM50 Intelligent Contact Centre Agent - 8 Seat Authorization Code
NTKC0146 BCM50 Intelligent Contact Centre Agent - 16 Seat Authorization Code
NTKC0147 BCM50 Intelligent Contact Centre Agent - 32 Seat Authorization Code
NTBU1167 BCM50 Intelligent Contact Center (1 SkillSet, 2 Agents)

 

[hemsanda22]

Thank you so much for great help.