Basic Call Center Reporting setup

[dragand]

Dear Experts, I know that this has been discussed over time, but I am not sure about the whole setup and how it works. I have a customer that has a CallPilot 150 with basic call center and reporting enabled. I have followed the previous threads instructions and setup the server PC and I think it is working OK. Now what? Can I setup the existing users that are setup with voicemail boxes to be monitored and reported with RCC or do I have to make them agents? If I make them agents, can they still have VM boxes?
The software is 7.1 on MICS and there is a single CCR tree that is routing calls to a few DNs and/or one hunt group. The customer wants to get reports on how many calls do specific extensions make and receive in a day/week/month. I am starting to pull little hair tha I have left, over this one, any help is very much appreciated. Please help! Thanks!

 

[njphones]

What would solve your problem the best and and give the customer what they want is to get call detail recording from the system through an SMDR6 interface with a software program like TAPITT running. TAPITT is made by Trysis.
That way you could monitor the calls made in and out of the system, duration, dialed number and so on.
NJPhones

 

[Deweyhumbolt]

Yes , for RCC to work they need to be logged in as Agents. RCC will not report the detailed information on outgoing calls. This is CDR as NJ states.

Adversity is Opportunity

 

[RikRodgers]

I third that motion. SMDR. Regretably, Call Center Reporting is just for Call Center.