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Basic ACD Supv monitor?

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ss341

ss341

Technical User
Dec 29, 2004
58
US
I have multiple call centers. Any Supv is able to monitor
any ageny in any call center. Is there a way to restrict the Supv so that he/she can only monitor their agents and no one elses?
 
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Afraid not. Observe restrictions are: You can restrict a supervisor from observing another supervisor, require that the supervisor enter a password before they can observe, give a tone indicating they are observing (to agent or to all parties), or to restrict an agent from being observed if they are on a DN call or logged out.
 
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Thanks,
I was wondering if someone had a workaround.
I guess I'll have to go to third party. i.e. Versadial, etc.
 
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