Baring of internal calls 1

[routermad]

Has anybody tried to bar internal calls? AVAYA said it's not possible

 

[GrandmasterOPI]

Kind of defeats the purpose of paying all that good hard earned money for a new PABX just to block internal calls
But if you use a short code it will stop you dialing another extension
ie

701
701
Busy

 

[IPGuru]

Not sure that this will work IIRC extn nos. are checked befor shortcodes
you could set all phone to DND & add entry to the DND exeption list. 0N should allow external callers ok but I havnt had a chance to test this yet.

I agree with grandmaster that this seems a very pointless exercise

 

[IPOJedi]

TRied blocking all users with variuos codes, spoke to Avaya they say you cannot block internal calls, even the no user user cant be blocked forinternal calls. Why bother buying a phone system! As this is a call centre get the supervisor to buy CCC then she can run reports on lazy gits and sack them!!

[lightsaber


PS New feature requests just laughed at this suggestion!

 

[TheBoyWonder]

Barring internal calls is not possible.

 

[crashtest1000]

I think there is a way of making the phone dial a number as soon as you go off hook. If you did this and made it dial a no such number it word sort of work.

 

[IPGuru]

Only sort of, I think this would probably block all calls unless the user was usin PM than internal would work again

 

[JayNEC]

On my test system the extensions are 13xx
For a user short code we put in 13N and feature busy with no phone number.
dialing 13 results in a busy signal therefor no dialing of anything in the 13xx extension range.

 

[IPGuru]

I have just tested this oon an IPO 1.4(22) & it does not work.
when testing did you dial a full extn no 13xx or did you dail 13 & wait?

the IPO process dialed numbers as follows:-

1) wait untill the user has dialed X didgets (Set in system\telephony & should be > than the no. off extn digits) or the user has paused for the dialing timeout 1 sec default

2) check to see if dialed digets match an internal extn. or Group

3) Proccess short codes & LCR's
DND & the DND exception list is still the only way I can think of achieving this but I would still like to know WHY bother? What reason is there to ban internal calls?

 

[IPOJedi]

IPGuru, I think this is a Call Centre and he wants to stop users chatting to each other (Surely this should be down the he company mangement i hear you ask!)

This feature has been requested B4, but Avaya state they have no plans to include this in any future build...sorry guys

 

[JayNEC]

When testing, as soon as I dial 13 I get the busy tone. I don't even have time to attampt to dial the third digit.

 

[IPGuru]

To det this to work you need to set the Dial
Delay Count in system telephone to 2

It is possible to use the DSS keys and/or PhoneManager to bypass this "feature", so Managers/Supervisors would still be able to call staff.

Congratulations on spotting a solution to this unusual request

UNIVERSAL PLAN B:- When all else fails CHEAT!

 

[JayNEC]

Come to think of it, the Dial Delay had been set to 2 a long time ago.

 

[IPGuru]

Under "normal" circumstances dial delay count should eb set to 1 more digit than the number of ext digits. although with the short code we use to make park/ride more user friendly on 20XX terminals 2 digits more is safer.
it is when this count is reached or the dial delay time is exceeded that the system starts processing user input.

I still think this cheat was a good solution to a strange request Well spotted.

For those that missed it in previous posts

Short Code 2XXX
telephone No .
Feature Ride call

Where all exts are 2XX

press park on the 2030 & it will display the park bay no.
just dial the park bay to pick up the call

 

[IPGuru]

Just marked your post for tip master , you may not have realised why but I hadnt thought of it either, I can alrady think of places that I can modify this for use.
well done again

 

[routermad]

Many thanks to all, I'll give these a try.

Routermad