Bank Services - Reconciliation Tab shows incorrect Withdrawal amount

[ravazz]

In performing a bank recon(Bank Services), the Reconciliation tab is displaying a Withdrawal amount when no item has been cleared. In previous recon this amount would be zero at the beginning of the reconciliation process.
Can anyone assist? How do I identify this phanton withdrawal.

 

[ettienne]

Click the Calculate button

Sage 300 Certified Consultant

 

[ravazz]

Already tried that.
Also used the "Quick Clearing" option to mark all withdrawals as cleared then set all back to outstanding, the Withdrawal amount still remains

 

[Jay Converse]

Run DIC with fix minor errors checked.

 

[ravazz]

My apology, I should have mentioned that I had run the DIC with Fix errors checked(for bank services only, then for the entire database).
I also ran the DIC and selected the "Application Option" and checked all the fix options within that screen

Still no resolve

 

[ravazz]

Any other suggestions ?

 

[Jay Converse]

Call your Sage consultant to take a look. Or call Sage tech support.