Hi All - I have an S8720 CM3.1.2 using ACD EAS across our main site and 4 G700 gateways. All agent log into skill 1 to take calls at each site. Question - Can the call flow to an agent be managed based on limited bandwith I have between gateways? My trunks evenly distribute calls between the sites, but I used the longest available agent (which might be in another gateway) to answer the call. This works great until the bandwith runs out !
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Bandwith Based ACD
- Thread starter Spudmoooo
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jimbojimbo
Vendor
I believe local agent preference distribution is available in CM3.x.
You can also use Call-Admission-Control/Bandwidth Allocaiton between the network regions to control call volume between sites.
You can also use Call-Admission-Control/Bandwidth Allocaiton between the network regions to control call volume between sites.
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