Bad station ports on ACS R3.0?

[dhansen]

I have a Lucent Partner ACS R3.0 and it seems as though none of the station ports are working. I plugged in an AT&T MLS-34D into all of the ports, one port at a time, and am not getting any lights on the phone. I thought maybe it was the phone, so I also tried each port with an AT&T MLS-6 and still nothing.

When I plugged in a standard phone into the station port PFT I and disconnected the power to the unit, I was able to get dial tone. But when the unit is powered up, the standard phone does not work at all (in any port).

Am I doing something wrong? Or could it possibly be both of my AT&T phones are bad?

Thanks in advance for your help!
dhansen

 

[twofeathers]

You didn't mention if the green light on the face of the pack was lit. It should be on. Is this ACS in a 5 slot carrier?; or by its self. If its in a 5 slot carrier, power down and remove it and plug power directly to the acs. see if it powers up. Sounds like the power supply has gone out.

 

[franke]

Is the green LED lit on all modules?
Try unplugging all modules except the processor, do you get a green LED and do the phones work? (either system or S/L).

Remove the processor from the carrier and plug the power cord directly into the processor, do you get a green LED and do the phones work? (either system or S/L).

If not, you might have a bad processor or two bad phones. Do you have a 'known' good phone to test with?

You can also do a 'rough' test using a butt-set, pulling dialtone by going off-hook on pins 4&5 (w/bl pair) and hear a 'chattering' noise by going on pins 3&6 (w/or pair or w/gr pair depending on the plug) in monitor mode.

franke

 

[dhansen]

I apologize for not including all of the information. It does have a green light when plugged in and it is a stand alone unit (no carrier). I do have a butt set and will check the unit with it. Thanks for your help!

 

[dhansen]

Franke,
No dial tone on Pins 4&5 with the butt set and no "chattering" on pins 3&6. Again, if I unplug the unit, then I get dial tone on pins 4&5 with the butt set. Another thing I notice is the sound of a relay (or something like it) clicking on when I power up the unit. It's just a single click. Thanks again for your help!
David

 

[drewmich]

David,

Sounds like your processor needs repair. Our recommendation is to always rebuild the power supply - 4 or more key components should be replaced on all but the newer AVAYA labeled R4.0 thru R6.0 processors - and some R3.0s.

There are probably typical board level components that have failed and need replaced. We can help if you can't find someone local with a good knowledge of all the challenges to professionally repair an ACS processor.

Andrew Roach
President - Drew Telecom Group, Inc.
Lucent Voice Mail-Component-Transtalk Repair Specialists
Lucent/Avaya Telecom Brokers/Resellers
drew@triton.net
269-685-5400 - voice
269-685-5500 - fax

 

[franke]

The "single click" is normal, as for getting dialtone in the PFT (Power Failure Transfer) port, that too is normal. It certainly sounds like a bad processor.

franke