I have a CallPilot 100 doing some weird stuff. Here is the email from my customer. Obviously he's frustrated. I was thinking I might have a bad port, but hoping for feedback. Take a look at his complaints below and let me know your thoughts. I appreciate any help you have to offer!
"Here are some of the issues my clients as well as I see almost daily:
1. They can't hear the message or the name of the people they are leaving messages for. It starts out very quiet and then gets loud enough to hear at the very end. By then they don't know if they are in the right place or not.
2. The phones rarely go to the extension you have entered. They pretty much go where ever they want; the running joke is that it is like playing wheel of fortune... who knows where you will end up!
3. When calling in for my messages, I have to hit * * which is also the same sequence to exit the system (who designs software like this!?!). I may have to call in 5 times before I get the proper timing to enter my mailbox number. Usually the systems just says “exiting the system… good bye!”.
4. When people leave me messages, I can’t hear the first part of the message. I get the end that says “this is an emergency so call me right away” but the first part with their name and number is inaudible. I suspect there is an automatic gain control to help but it clearly isn’t functioning properly.
5. When the system calls me to tell me I have a message it should do just that and end. Instead there is this prompt that says if you received this call in error press 2. Half the time the phone picks up noise in the background (which it thinks is a 2) and then says “corrective action will be taken”. The translation here is that I won’t get any more messages all day because I have to log back in and reset my forwarding (which is all but impossible to do from a cell phone). Again, who writes software like this?!?
6. The system has a very hard time with cell phones. The above issues are amplified dramatically when we are on a cell. While the simple solution is that we could call from land lines, I think that sort of ignores the fact that the world is going cellular. Most of my clients call from cell phones and I would like to be able to call more from mine. If the system has troubles with cell phones we probably have the wrong system.
"Here are some of the issues my clients as well as I see almost daily:
1. They can't hear the message or the name of the people they are leaving messages for. It starts out very quiet and then gets loud enough to hear at the very end. By then they don't know if they are in the right place or not.
2. The phones rarely go to the extension you have entered. They pretty much go where ever they want; the running joke is that it is like playing wheel of fortune... who knows where you will end up!
3. When calling in for my messages, I have to hit * * which is also the same sequence to exit the system (who designs software like this!?!). I may have to call in 5 times before I get the proper timing to enter my mailbox number. Usually the systems just says “exiting the system… good bye!”.
4. When people leave me messages, I can’t hear the first part of the message. I get the end that says “this is an emergency so call me right away” but the first part with their name and number is inaudible. I suspect there is an automatic gain control to help but it clearly isn’t functioning properly.
5. When the system calls me to tell me I have a message it should do just that and end. Instead there is this prompt that says if you received this call in error press 2. Half the time the phone picks up noise in the background (which it thinks is a 2) and then says “corrective action will be taken”. The translation here is that I won’t get any more messages all day because I have to log back in and reset my forwarding (which is all but impossible to do from a cell phone). Again, who writes software like this?!?
6. The system has a very hard time with cell phones. The above issues are amplified dramatically when we are on a cell. While the simple solution is that we could call from land lines, I think that sort of ignores the fact that the world is going cellular. Most of my clients call from cell phones and I would like to be able to call more from mine. If the system has troubles with cell phones we probably have the wrong system.
