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Bad news re Google Desktop Search 2

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RBHirsch

Technical User
Sep 13, 2007
49
US
This is a report on Google Desktop search, which I had installed in late spring of this year. It seemed like a handy addition to my Google search capabilities.

My machine (built in early 2006) has lots of resources - 2 GB RAM, 2+ terabytes of HD space, and a dual core AMD processor. But Google search seems to have the potential to really mess up one's system. This will document the problems that it created for me, and also I have asked several questions at the end.

Following the original install, I seemed to be seeing more "error" message boxes, both while I was working, and during the course of shutdown. None of these error messages seemed "catastrophic", and did not really seem to cause any visible problems. They were often related to various memory addresses. And some just flashed by in a fraction of a second during shutdown, not allowing me to even note the title of the box.

I also noted a strange situation in my Task Manager. Normally when I bring it up, and view the performance tab, it will momentarily spike. and then settle down to the baseline, bouncing around 1-4% of CPU usage. But it seemed very high in recent times, never getting below 50-60%. Initially I attributed this to the new versions of several security programs, that I assumed were doing constant scanning et al. But I felt uneasy about this.

A few days ago, my system crashed hard. An error message box came up noting "%systemroot%\system32\dumprep 0 -k", and this message displayed for a few seconds. Then a BSOD appeared, but closed before I could read it, and my system rebooted. After rebooting, a few minutes later, the same thing occurred again. So, during the next reboot process, I went into my choices, and configured things such that I stopped the auto reboot, to allow time to read the screen. I rebooted, and shortly later, when another crash occurred, I read the message. In essence, it stated that a "serious error" had occurred. And, it suggested that I review recent hardware and software additions. I had no recent hardware additions, so I decided to look into the

So, after a reboot, I decided to take a look at the processes et al that were loading at startup and running after bootup, and monitor the Task Manager to see what was responsible for all that CPU activity. I use WinPatrol, as it offers more flexibility than MSConfig. Shutting down the various security application, one by one, didn't change anything.

But, when I shut down Google Desktop Search, the CPU activity dropped back down to the baseline, and looked normal in the Task Manager. I then totally disabled Google Desktop Search, and rebooted. All the other (security) items I had shut down came back on, as they were still in the startup listing. But Google Desktop Search had been permanently stopped from loading.

The bootup went normally, the Task Manager showed a normal/proper CPU activity, and all seemed well. Since that time, I've booted up several dozen times, and have seen zero error messages of any kind, no crashes, and all seems to be running properly. So, my solution to the problem seems correct, and Google Desktop Search will never ever be activated again.

It could not be coincidence that the problems all disappeared when the Desktop Search was killed from running.

SOME QUESTIONS
1. Have any of you experienced a similar problem?

2. It's hard to believe that my system, which is certainly up there in capabilities, power, and resources would suffer the problems it did. Can the software really be that problemsome? When I installed it, I accepted all of the recommended defaults et al. What happened?

3. When I removed it from the active items, I had assumed that it was still installed, but just inactivated. The program folder is still there at C:\Program Files\Google\Google Desktop Search. But the only listing I can find in the Add/Remove programs list is Google Desktop. Is this the search program? It does not seem to be. So, where is it located, and how do I totally remove all traces of it from my system.

4. I want to permanently delete it. I'd also like to delete the cache that Google has stored somewhere, with all the info it use when searching my desktop.

CONCLUSION
I, like many others have put Google on a pedestal. But after this fiasco, they're being taken off that pedestal. Also, when I updated to the latest version of SpyBot Search & Destroy, it has now defined all calls to DoubleClick, which Google now owns, as spyware, bringing up a small info box, to allow rejection of the calls to DoubleClick. DoubleClick has been written about often, in recent times, and with negative implications.

Every Google search I do brings up the SpyBot message box, asking for my permission or denial of allowing the link to DoubleClick. I deny it. So Google, I'm afraid you've been categorized differently by me now. You have some great services, but you also have some others that aren't what they should be.
 
To answer your 1st question, Yes. I didn't install it myself but had 3 clients who did with the same problems you were experiencing. This is the reply I got from Google for removing it(if Add/Remove Programs doesn't).

To uninstall Google Desktop, please follow these steps:

VERSIONS UP TO 4.5:
1. Click the "Start" button in your Windows taskbar.
2. Go to "Programs" > "Google Desktop" > "Uninstall Google Desktop."
3. If you'd also like to remove your personal search index, un-check the box next to "Keep my index."
4. Click "OK."

VERSION 5 AND UP:
Perform the same steps as 1 and 2 above, except you'll need to select "Remove completely for all users" to uninstall. If you'd like to delete your index, uncheck the "Keep index.." box and click "Uninstall" to complete.

These are the directions they gave me to remove Google Desktop manually:

Edit the Windows system registry and then delete the appropriate program files (may want to backup your Registry to play it safe).

Delete the following registry keys:

Hkey_Current_User\Software\Google\Google Desktop

Hkey_Local_Machine\\Software\\Google\\Desktop\\InstalledNTUserName

Hkey_Local_Machine\\Software\\Google\\Desktop\\InstalledUserSID

Restart your computer so this change can take effect, and then remove the program files for Desktop Search. Here's how:

Open C:\
Documents & Settings\USERNAME\LocalSettings\Application Data\Google\Google Desktop Search. Delete all the files in this directory.

You've already stopped Google Desktop from running so you should have no problems deleting the files. I was told that afterwards, you can go into Control Panel & delete the icon from there if still remaining.

Hope this helps.

Bob B-)

Remember, if you can't stand behind our troops, feel free to stand in front of them! [medal]
 
The Add Or Remove entry for Google Desktop will have an "Uninstall String" related to it in the Registry. This will show you what program would be removed if you took that option from Add Or Remove.

All the programs that can be uninstalled are stored under this folder.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

 
Thanks Bob and Linney -

I did have "Google Desktop" in the add/remove programs listing. I just wasn't sure that it was the application that handled the indexing and searching.

I feel more confortable that I was not the only one who experienced this disaster. I don't know how the mass of users out there who can just about turn their machines on, would handle this problem. They'd probably end up having someone come in, format their hard drive, and start over

It did not just cause a nuisance problem. It created a very serious situation - crashing and burning things.

The early phases of symptons were just some nuisance error messages that didn't really crash anything. But this last episode was the pits.

Thanks again to both of you.

Ron Hirsch
 
Nothing new to add except nice to know this as I too am a big fan of google. However I only use their search engine as im not always fond of other things they make. I was curious on the desktop search feature but never installed it. Glad I didn't now.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
 
Glad to have helped & thanks for the star.

Bob B-)

Remember, if you can't stand behind our troops, feel free to stand in front of them! [medal]
 
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