Bad Internal Modem?

[PhoneTechMan]

I'm trying to connect to a new customer site using a spare DID. When I dialin, I get the stutter tone, the barrier code goes, and then it hits the modem, but I don't get any tone back from the modem. I've reset it three times even rebooted the switch but get the same symptoms. I've never run into this before, but anything is possible. I thinking the internal modem may be bad. Any other thoughts? Thanks in advance.

 

[merlinman]

Sometimes the modems do go south.

I have one here in my lab like that.

 

[TouchToneTommy]

Can someone on site dial *10 and get modem tone?

 

[ttech]

TTT is right I would have some one on the inside try dialing *10 from a system phone to check to see if the modem answers,
If they get the modem , go under the Barrier heading of Lines/Trunks and there is a submenu called SProg/Maint It's been a while since I looked at this but I believe you have to Allow a barrier code to access the system modem for added security.

Don

 

[PhoneTechMan]

I did have someone on site dial *10, with no results.

 

[merlinman]

Bad modem, again, just like the one I have that failed.

Time for a new Processor, usually.

 

[PhoneTechMan]

From what I'm told, this system is fairly new. You think the processor could have been bad out of the box? They don't seem to be having any other issues.

 

[redphone]

Try resetting the modem first. It is under >Maintenance >Port >Modem >Reset.