Backup to laptop not working

[f1fanatic]

Hi all,

I am trying to backup a 3300, and it just sits there on the backup running screen, but never goes any further, it works on a colleagues laptop, we can't see any real differences, i have disabled my firewall, os is xp sp3, IE7, 3300 are on release 9.

Any idea's?

Thanks

 

[Supernova99]

A couple of things come to mind

1. A java issue make sure you only have one version installed try comparing your settings with your colleagues

2. IE7 popup blocker make sure it is off

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[paterson]

Certificate issue?

When you first browse to the IP address, do you get a warning not to proceed and then click to proceed anyway? If so, then you will need to import the certificate.

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[f1fanatic]

No i have imported the certificate, i have also removed java and re-installed also, i am running iis with just the ftp service running, for backups on differnet systems, might try and disable the service and see if that rectifies it, any other idea's?

 

[f1fanatic]

Also disabled my ftp server and still not working. Looking at the logs in the system i can see the backup has completed successfully, and also states that the client will iniate ftp transfer, but all i see on my laptop is the backup in progress screen.

Thanks for your help as this is rather frustrating!!

 

[Supernova99]

Are you accepting the default location or specifying a new one?

The reason I ask is I had a similar problem and when I changed the default (C:\3300_ICP\backup) to another location it worked, also give the backup a unique name.

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[f1fanatic]

I always specify a filepath and give unique name, as i have directory on my laptop where i store backup files for different systems.

Cheers

 

[Supernova99]

The only thing I can suggest now is to go through your internet explorer settings (security & advanced) have you also tried clearing your cache?

There are a couple of settings to check for in the security zone make sure in the Downloads section that automatic prompting for file downloads in disabled and file download is enabled

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[f1fanatic]

Yep done that as well, cleared cache, checked for the download settings, as this usualy stops you exporting .csv out of system as well, thanks for keep plugging away though!!

 

[f1fanatic]

Thanks for all your help, i just found the reset defaults in IE, and used it! Looking through the settings can't really see anyhting obvious that has changed, just the way i setup mu tabbed browsing, but it has cured the issue, thanks for everyones help.