Backup reports no longer generated.

[Kimani71]

AT a few customers i ran into this problem. Nothing was changed in the job or alert manager but reports are just no longer printed. With or without attached log makes no difference. What causes this and how can i fix it?

Grtx

Kimani

 

[ARCserveGuru]

Sounds odd, maybe the customers have messed with the settings, or the services. Make sure all the arcserve services (and I mean all) are up and running.

g

 

[Kimani71]

Trust me they haven't changed a thing. I checked all that and even reconfigured the alert manager.

 

[ARCserveGuru]

It's a tough one, how does it just stop of it's own accord?

I guess a sure fire way is to save your database and re-install. Then if it still doesn't work. you'll know it;s something else. Maybe a variable in environmental variables. Are they able to restore fine? No database or any other errors in the log?

stumped

g

 

[Kimani71]

no errors in dbase or log at all and even restore works, that's why i have no clue what's causing it and reinstalling might indeed be an option. i thought of that but i was hoping someone knows what's causing this.
thx for your help